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Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
   

Shipping Methods & Costs

• We offer standard and expedited shipping options at checkout.
• Shipping costs are calculated based on delivery location and package weight.
   

Delivery Timeframes

• Standard shipping: 3-5 Business days.
• Expedited shipping: 1-2 Business days.
• International Shipping 7-14 Business days. (International orders may be subject to customs delays and duties)
   

Tracking

• Once your order is shipped, you will receive a tracking number via email and in order list.
   

Undeliverable Packages

If a package is returned due to an incorrect address or refusal, the customer may be responsible for reshipping fees.

Eligibility

• Returns or exchanges must be initiated within 14 days of delivery. 
• Items must be unused, in original packaging, and in resellable condition. 
• Certain products (e.g., perishable goods, personal care items, custom orders) may not be eligible for return.
   

Process

• Contact us at info@theimportsmart.com with your order number and reason for return/exchange. 
• Ship items back using a trackable shipping method. Return shipping costs may apply unless the product was defective or incorrect.
   

Refunds

• Approved refunds will be credited to your original payment method within 30 days after we receive and inspect the item. 
• Shipping fees are non-refundable.
   

Exchanges

• Exchanges are processed once we receive the returned item and confirm eligibility.