Welcome to The Import Mart. We are committed to providing you with an excellent shopping experience for your favorite Indian and South Asian beauty, health, and lifestyle products. Below is everything you need to know about shopping with us.
Ordering is simple:
Browse: Explore our categories or use the search bar to find specific products.
Add to Cart: Select the items you wish to purchase and click "Add to Cart."
Checkout: Click on your cart, review your items, and proceed to the checkout page.
Payment: Provide your shipping details and select your preferred payment method.
Confirmation: Once your order is processed, you will receive an email confirmation with your order number.
We take pride in getting your items to you as quickly as possible.
Free Shipping: We offer Free Shipping on all orders over £100.
Processing Time: Most orders are processed and prepared for shipment within [Insert Number, e.g., 1–2] business days.
Delivery Times: Shipping times vary based on your location. You will receive a tracking link via email once your order has been dispatched.
Packaging: We ensure all items are securely packed to arrive in perfect condition.
We want you to be satisfied with your purchase.
Return Window: You may return or exchange items within 14 days of receiving your order.
Condition: Items must be in their original, unopened, and unused condition, including all original packaging.
How to Initiate: Please contact our support team at info@theimportmart.com with your order number and the reason for your return.
Note: Due to the nature of beauty and personal care products, we cannot accept returns on items that have been opened or used for hygiene reasons.
Your security is our priority. We accept major credit and debit cards. Our website is secured with SSL encryption, ensuring your personal and payment information remains private and protected during the checkout process.
We are here to help! If you have questions about a product, your order status, or need assistance, please reach out to us:
Email: info@theimportmart.com
Phone / WhatsApp: +44 7377 000067
Business Hours: Monday–Friday 8:00 AM – 5:00 PM Sat 8:00 AM – 2:00 PM
Office Address: Unit 1, J A S Industrial Park, Titford Lane, Rowley Regis, B65 0PY, United Kingdom.
If you have an issue or question that requires immediate
assistance, you can click the button below to chat live with a Customer Service
representative.
Please allow 06 - 12 business days from the time your package arrives
back to us for a refund to be issued.