Eligibility

• Returns or exchanges must be initiated within 14 days of delivery. 
• Items must be unused, in original packaging, and in resellable condition. 
• Certain products (e.g., perishable goods, personal care items, custom orders) may not be eligible for return.
   

Process

• Contact us at info@theimportsmart.com with your order number and reason for return/exchange. 
• Ship items back using a trackable shipping method. Return shipping costs may apply unless the product was defective or incorrect.
   

Refunds

• Approved refunds will be credited to your original payment method within 30 days after we receive and inspect the item. 
• Shipping fees are non-refundable.
   

Exchanges

• Exchanges are processed once we receive the returned item and confirm eligibility.